Support

We’re a small team and we read every message. The fastest way to reach us is email: info@omniadataanalytics.com. We aim to reply within two business days.

Windows private testing

The Windows version is in development and is not yet publicly available. If you have been invited to a private test, sign in to the Microsoft Store using the personal Microsoft account you supplied for the test. The current validation build checks Store licensing and backend access; it does not yet contain the finished game, library syncing, or shared Premium access.

For Windows test support, include your Windows version, the build version, the action you tried, and the displayed error code. Please do not send passwords, authentication tokens, or Store ID keys. A backend check may be unavailable while the test service is disabled or while Store configuration is propagating.

Checkout in a Windows test build is real Microsoft Store checkout. Do not complete a purchase unless the test coordinator has specifically arranged it. Apple subscriptions and purchases are managed separately; the current Windows prototype does not transfer or restore Apple Premium access. If you have made a Microsoft subscription purchase, manage it through your Microsoft account’s Services & subscriptions page.

Reporting a bug

If something isn’t working, email us with a few details so we can reproduce it quickly: your device (iPhone or iPad), your iOS version, the app version (find it on the Profile screen), and what you expected to happen versus what actually happened. A screenshot or screen recording helps a lot.

iPhone and iPad subscriptions & billing

WordPuzzleGenie Premium is $4.99/month or $29.99/year (with a 1-week free trial on the annual plan). Subscriptions are sold and managed by Apple, not by us.

Cancel: on your device, open Settings > [your name] > Subscriptions > WordPuzzleGenie > Cancel Subscription. You keep Premium until the end of the current paid period.

Restore purchases: if you reinstalled the app or switched devices, open the Premium screen and tap “Restore Purchases” while signed in to the same Apple ID you bought with.

Refunds: these are handled by Apple. Request one at reportaproblem.apple.com or see support.apple.com/HT204084.

Syncing across your devices

Your saved library can sync between an iPhone and an iPad. Sign in with Apple on both devices using the same Apple ID, and your puzzles will appear in the Library on each. If a puzzle isn’t showing up, confirm you’re signed in with the same Apple ID on both, that each device has a network connection, then reopen the app. Sign in with Apple is optional — it’s only used to sync your library, and we never ask for a password.

When a theme gets blocked

Every theme is automatically reviewed before a puzzle is generated, to keep the app appropriate for users of all ages. If you see “This theme isn’t supported. Try a different one.”, just pick a different topic — the vast majority of everyday themes (pop culture, history, science, hobbies, sports) pass through without issue. Blocked attempts don’t count against your daily generation limit.

Reporting an inappropriate puzzle

Because puzzles are AI-generated, a result occasionally won’t be what you expected. Tap and hold a puzzle in your Library, then choose “Report this puzzle.” We review reports promptly and may remove content or restrict accounts that repeatedly violate our content policy.

Deleting your data

If you never signed in, your library is stored only on your device and is removed when you delete the app. If you signed in with Apple and want your synced data deleted, email info@omniadataanalytics.com from the address tied to your account and we’ll remove it.

Privacy & data requests

To request access to, correction of, or deletion of your data, email us with the subject line “Privacy request”. The full breakdown of what we store and why is on the privacy page.

Common questions

Many everyday questions — pricing, supported platforms, accounts, how puzzles are made — are answered on our FAQ page. If you don’t find what you need there, just email us.